Duties & Responsibilities:

• Help maintain culture, and positive vibe of the brand experiences in the Tasting Room, while serving guests world-class Mikkeller beers.
• Convey knowledge about our company, our products, and everything our brand has to offer.
• Driven, positive attitude, solution based and go getter mentality.
• Provide above and beyond customer service with every customer.
• Provide service to each guest courteously, quickly, and efficiently.
• Lead by example and be a brand ambassador at all times.
• Conduct proper cash handling and sales through POS system. Balance the cash drawer at the end of each shift. Distribute cash tips among beertenders.
• Ensuring the team takes required breaks and does not go into any unapproved overtime.
• Delegate tasks to the team and ensure all side work is completed.
• Properly communicate nightly reports to management.
• Maintain a clean, safe, focused, and productive environment on a daily basis.
• Use good judgment and communication when interacting with coworkers and tasting room guests.
• Understand when to elevate situations and report any issues to management.
• Answer guests’ questions or resolve customer issues/complaints, seek management when needed.
• Monitor the actions of guests on a continuous basis to ensure safety; reports any potential issues to management.
• Responsible for ensuring cleanliness and hygiene of all bar areas.
• Ability to work as part of a team and create a fun environment for all guests.
• Assist with training new employees on all things Mikkeller and beer education.
• Perform monthly inventory counts of beer and merchandise.
• Responsible for opening and closing duties of the tasting room.
• Instruct Tasting Room staff on how to follow SOPs, enforce SOP protocols, and update when necessary.
• Communicate with Tasting Room staff about new beer releases and their flavor profiles.
• Change kegs and help maintain a clean and organized cold box.
• Oversee cleanliness of all physical bar areas, paying special attention to possible health hazards and code violations.
• Adhere to safety, sanitation and responsible alcohol service policies and procedures.
• Assist management in event planning and execution.
• Assist in executing Mikkeller’s social media program – assist with stories on SoMe.
• Assist in any retail location, in any capacity, that is deemed necessary.
• Performs all other duties as assigned by management.

Minimum Qualifications:

• Passionate about the Mikkeller Brand
• 21+ Years of Age
• Strong work ethic and full commitment to guest satisfaction.
• Have a positive attitude and outgoing personality with excellent communication skills
• Ability to work in a fast-paced environment
• Ability to multi-task and shift priorities with a focus on providing an exceptional guest experience
• Ability to work collaboratively in a team environment
• Be motivated, hard-working, safety-minded and innovative with a commitment to representing the brand
• Strong desire to grow professionally with the company
• Ability to stand and walk for up to 8 hours at a time
• Ability to routinely lift and move up to 50 pounds
• Ability to bend, stoop, push and pull
• Availability to work a flexible schedule, including early mornings, days, evenings, weekends and holidays

Education and/or Experience:

• A minimum of 2-year experience in customer service and hospitality
• Cicerone Certified Beer Server
• Current LEADs Certification

Duties & Responsibilities:

• Help maintain culture, and positive vibe of the brand experiences in the Tasting Room, while serving guests world-class Mikkeller beers
• Convey knowledge about our company, our products, and everything our brand has to offer
• Driven, positive attitude, solution based and go getter mentality
• Provide above and beyond customer service with every customer 
• Provide service to each guest courteously, quickly, and efficiently
• Conduct proper cash handling and sales through the POS system 
• Use good judgment and communication when interacting with coworkers and tasting room guests
• Monitor the actions of guests on a continuous basis to ensure safety; reports any potential issues to management
• Responsible for ensuring  cleanliness and hygiene of all bar areas.
• Perform opening and/or closing duties for the Tasting Room.
• Maintains cleanliness of bathrooms before, during and after shifts, ensuring all supplies are fully stocked
• Remove garbage and recycling when full
• Ability to work as part of a team and create a fun environment for all guests.
• Change kegs and help maintain a clean and organized cold box.
• Adhere to safety, sanitation and responsible alcohol service policies and procedures
• Performs all other duties as assigned by management

Minimum Qualifications:

• Passionate about the Mikkeller Brand
• 21+ Years of Age
• Strong work ethic and full commitment to guest satisfaction
• Have a positive attitude and outgoing personality with excellent communication skills
• Be motivated, hard-working, safety-minded and innovative with a commitment to representing the brand
• Ability to work in a fast-paced environment
• Ability to multi-task and shift priorities with a focus on providing an exceptional guest experience
• Ability to work collaboratively in a team environment
• Ability to stand and walk for up to 8 hours at a time
• Ability to routinely lift and move up to 50 pounds
• Ability to bend, stoop, push and pull
• Availability to work a flexible schedule, including early mornings, days, evenings, weekends and holidays

Education and/or Experience:

• A minimum of 1-year experience in customer service and hospitality
• Cicerone Certified Beer Server
• Current LEADs Certification

Duties and Responsibilities:

• Assist in executing Mikkeller San Diego social media program
• Interact and communicate with customers online with the purpose of increasing engagement
• Develop and create marketing materials and ensure brand guidelines are embodied
• Create weekly email newsletter content to engage/grow subscriber and followers
• Design promotional materials including flyers, social media graphics, and short videos
• Collaborate with other internal teams to develop marketing materials for new releases
• Scheduling and coordination for new and current events to drive retail business
• Manage communication and posting of events internally and externally on our website and social media platforms that Mikkeller has agreed to participate in
• Responsible for assisting in our Viking Club events and quarterly releases while collecting marketing content to increase memberships
• Responsible for scheduling food vendors and communicating on social media
• Assist in the tasting room as a beertender when necessary
• Accurately count money and fill out cash reports
• Provide above and beyond customer service to all vendors and customers
• Perform regular inventory counts and monthly reporting
• Performs other duties as assigned

Skills and Qualifications:

• Exceptional organization and project management skills
• Impeccable grammar and communication skills
• Solid understanding and high sense of craft beer trends with the ability to curate materials that appeal to our target audience
• Ability to connect, build, and maintain relationships and stimulate discussion with the public online and with customers in our tasting rooms
• Ability to create and publish marketing content proficiently with social media platforms
• Excellent graphic design skills and attention to detail
• Expert use of Adobe CC (Photoshop, Illustrator, InDesign, Light Room, etc.)
• Maintains a sense of urgency with all tasks and ensures deadlines are met
• Ability to lift up to 50lbs

Experience:

• Social Media Marketing: 1 year (Preferred)
• Experience 1-3 years’ experience in graphic design experience or training in digital marketing, preferably in the retail or beverage industry
• Experience in customer service, retail sales, or similar environments
• Photography and video experience (Preferred)

This position will report directly to the Retail Manager.