Responsibilities:

• Maintain a clean, friendly, and welcoming environment for all customers at all times, especially members of Mikkeller’s Viking Club
• Assist in executing Mikkeller’s social media program
• Responsible for idea generation, scheduling and coordination for new events to drive retail business at the tasting rooms, regularly review all current events to determine if they are worth continuing
• Manage communication and posting of events internally within Mikkeller and also to our Viking Club through our website and social media platforms
• Collaborate with other departments and partners to maximize creativity for events
• Develop budgets for each requested event
• Be the point of contact for all festival and event-related correspondences for non-retailer festivals that Mikkeller has agreed to participate in
• Responsible for assisting in our Viking Club events
• Performs other duties as assigned

Qualifications:

• 2 years’ experience coordinating 30+ events per year
• 2 years’ experience managing a loyalty club
• 2 years’ experience with making, posting, and monitoring social media posts on Instagram and Facebook.
• 1 years’ experience with advertising on social media platforms
• Able to lift 50 lbs
• Ability to have a flexible schedule to attend events as needed

Mikkeller San Diego offers employee contributed medical, dental, and health coverage, 15 paid days off, allowance for merchandise, and tons of beer!

No walk-ins or recruiters.

Duties & Responsibilities:

• Help maintain culture, and positive vibe of the brand experiences in the Tasting Room, while serving guests world-class Mikkeller beers.
• Convey knowledge about our company, our products, and everything our brand has to offer.
• Driven, positive attitude, solution based and go getter mentality.
• Provide above and beyond customer service with every customer.
• Provide service to each guest courteously, quickly, and efficiently.
• Lead by example and be a brand ambassador at all times.
• Conduct proper cash handling and sales through POS system. Balance the cash drawer at the end of each shift. Distribute cash tips among beertenders.
• Ensuring the team takes required breaks and does not go into any unapproved overtime.
• Delegate tasks to the team and ensure all side work is completed.
• Properly communicate nightly reports to management.
• Maintain a clean, safe, focused, and productive environment on a daily basis.
• Use good judgment and communication when interacting with coworkers and tasting room guests.
• Understand when to elevate situations and report any issues to management.
• Answer guests’ questions or resolve customer issues/complaints, seek management when needed.
• Monitor the actions of guests on a continuous basis to ensure safety; reports any potential issues to management.
• Responsible for ensuring cleanliness and hygiene of all bar areas.
• Ability to work as part of a team and create a fun environment for all guests.
• Assist with training new employees on all things Mikkeller and beer education.
• Perform monthly inventory counts of beer and merchandise.
• Responsible for opening and closing duties of the tasting room.
• Instruct Tasting Room staff on how to follow SOPs, enforce SOP protocols, and update when necessary.
• Communicate with Tasting Room staff about new beer releases and their flavor profiles.
• Change kegs and help maintain a clean and organized cold box.
• Oversee cleanliness of all physical bar areas, paying special attention to possible health hazards and code violations.
• Adhere to safety, sanitation and responsible alcohol service policies and procedures.
• Assist management in event planning and execution.
• Assist in executing Mikkeller’s social media program – assist with stories on SoMe.
• Assist in any retail location, in any capacity, that is deemed necessary.
• Performs all other duties as assigned by management.

Minimum Qualifications:

• Passionate about the Mikkeller Brand
• 21+ Years of Age
• Strong work ethic and full commitment to guest satisfaction.
• Have a positive attitude and outgoing personality with excellent communication skills
• Ability to work in a fast-paced environment
• Ability to multi-task and shift priorities with a focus on providing an exceptional guest experience
• Ability to work collaboratively in a team environment
• Be motivated, hard-working, safety-minded and innovative with a commitment to representing the brand
• Strong desire to grow professionally with the company
• Ability to stand and walk for up to 8 hours at a time
• Ability to routinely lift and move up to 50 pounds
• Ability to bend, stoop, push and pull
• Availability to work a flexible schedule, including early mornings, days, evenings, weekends and holidays

Education and/or Experience:

• A minimum of 2-year experience in customer service and hospitality
• Cicerone Certified Beer Server
• Current LEADs Certification

Duties & Responsibilities:

• Help maintain culture, and positive vibe of the brand experiences in the Tasting Room, while serving guests world-class Mikkeller beers
• Convey knowledge about our company, our products, and everything our brand has to offer
• Driven, positive attitude, solution based and go getter mentality
• Provide above and beyond customer service with every customer 
• Provide service to each guest courteously, quickly, and efficiently
• Conduct proper cash handling and sales through the POS system 
• Use good judgment and communication when interacting with coworkers and tasting room guests
• Monitor the actions of guests on a continuous basis to ensure safety; reports any potential issues to management
• Responsible for ensuring  cleanliness and hygiene of all bar areas.
• Perform opening and/or closing duties for the Tasting Room.
• Maintains cleanliness of bathrooms before, during and after shifts, ensuring all supplies are fully stocked
• Remove garbage and recycling when full
• Ability to work as part of a team and create a fun environment for all guests.
• Change kegs and help maintain a clean and organized cold box.
• Adhere to safety, sanitation and responsible alcohol service policies and procedures
• Performs all other duties as assigned by management

Minimum Qualifications:

• Passionate about the Mikkeller Brand
• 21+ Years of Age
• Strong work ethic and full commitment to guest satisfaction
• Have a positive attitude and outgoing personality with excellent communication skills
• Be motivated, hard-working, safety-minded and innovative with a commitment to representing the brand
• Ability to work in a fast-paced environment
• Ability to multi-task and shift priorities with a focus on providing an exceptional guest experience
• Ability to work collaboratively in a team environment
• Ability to stand and walk for up to 8 hours at a time
• Ability to routinely lift and move up to 50 pounds
• Ability to bend, stoop, push and pull
• Availability to work a flexible schedule, including early mornings, days, evenings, weekends and holidays

Education and/or Experience:

• A minimum of 1-year experience in customer service and hospitality
• Cicerone Certified Beer Server
• Current LEADs Certification